FAQ
How long does setup take, and do I need technical knowledge?
10 minutes on average. You choose your business type, enter your address and working hours, add your website or documents if you have them, then connect WhatsApp with a QR code. The setup wizard guides you through each step, and our support team helps if you get stuck.
What if the assistant says something wrong?
The assistant only answers based on the instructions you write and the documents you upload; when it isn't sure, it says the business will get back to them. You can read every conversation in the panel and pause the assistant in any conversation with one click.
Is my own WhatsApp number used?
Yes. You connect your number with a QR code, just like WhatsApp Web. You can keep writing from your phone; when you write, the assistant pauses replying to that person for a while.
Does it work when my phone is off?
Yes. Thanks to WhatsApp's multi-device feature, the assistant replies even when your phone is off or offline. If the phone doesn't connect for a long time (about 14 days), WhatsApp closes the connection; in that case, the panel and notifications alert you immediately.
Which industries is it suitable for?
For every business that messages its customers: hair and beauty salons, clinics, restaurants and cafes, e-commerce stores, hotels, educational institutions, auto services, real estate offices, law and accounting firms, gyms. There is a ready starter template for each industry.
How does the AI work, and do I need to pay anything extra?
The assistant runs on Google Gemini. You either enter your own key, which takes a few minutes to get from Google AI Studio (the free tier is enough for low traffic), or, if you'd rather not deal with keys, get a monthly reply pack and we provide the key. We help with setup.
What if the monthly reply limit is reached?
Reply limits in plans exist to prevent abuse and won't be reached in normal use. If reached, the assistant goes quiet without writing anything to your customers and we notify you by email. Messages keep appearing in the panel and you can reply to them.
What happens when the trial ends, and how do I cancel?
You won't be charged automatically when the trial ends; we don't ask for a credit card either. If you want to continue, you choose your plan in the panel. If not, you don't need to do anything; you can permanently delete your account anytime from the Account page.
Where is my data and how long is it kept? Is it KVKK compliant?
Conversations are kept for 90 days by default; you choose this period between 7 days and 2 years, and expired ones are deleted automatically. For your customers' messages, you are the data controller and we are the data processor; details are in the KVKK Privacy Notice. When you delete your account, all your data is deleted.
Have another question? Email [email protected] or ask our assistant via the chat bubble at the bottom right.
