Distance Sales Agreement and Pre-Contractual Information

This is a courtesy translation for information only. The Turkish version is legally binding: Mesafeli Satış Sözleşmesi (Türkçe).

Last updated: October 4, 2026

1. Parties

Service provider: FoxTekno Yazılım Ltd. Şti., Bursa (MERSIS: 125432425), email: [email protected].

Buyer: the natural or legal person who purchases a subscription through the FoxTekno dashboard and declares their billing details during payment.

2. Subject

This agreement sets out the rights and obligations of the parties regarding the software service (AI customer assistant subscription and optional monthly AI reply pack) purchased electronically by the buyer through the FoxTekno website, within the framework of Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Mesafeli Sözleşmeler Yönetmeliği).

3. Service, price and payment

The name, monthly fee (VAT included) and scope of the service are shown on the payment screen and on the "Plan and billing" page of the dashboard. VAT is added to prices.
Payment is taken by credit or debit card through a licensed payment institution. Card details are not stored on FoxTekno servers; they are stored by the payment institution.
The subscription is monthly and renews automatically from the same card at the end of each period. The renewal amount is the fee of the plan chosen by the buyer; any price change is notified by email at least 30 days in advance.
If a renewal payment cannot be collected, it is retried within a few days and an email is sent to the buyer. If payment still cannot be collected, the subscription ends 7 days after the end of the period.

4. Performance of the service

Performance of the service begins electronically and immediately upon confirmation of payment; there is no physical delivery.

5. Right of withdrawal

Pursuant to Article 15, paragraph (ğ) of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services performed instantly in electronic form. By ticking the confirmation box on the payment screen, the buyer declares that they agree to the service starting immediately and that they are aware that, for this reason, there is no right of withdrawal.

6. Cancellation

The buyer may cancel the subscription at any time from the "Plan and billing" page of the dashboard. Cancellation takes effect at the end of the current period; the service may be used until the end of the period and no fee is charged for the following period. Details are on the Cancellation and Refund Policy page.

7. Personal data

Billing and contact details are processed for billing and legal obligations as described in the KVKK Privacy Notice.

8. Disputes

Buyers acting as consumers may apply to the Consumer Arbitration Committee or the Consumer Court at their place of residence, within the monetary limits announced each year by the Ministry of Trade. For buyers acting as merchants, the courts and enforcement offices of Istanbul have jurisdiction.

9. Entry into force

The agreement is deemed concluded when the buyer approves it on the payment screen. A copy of the agreement is available through the payment notification sent to the buyer's email address and on this page at all times.