Cancellation and Refund Policy

Last updated: October 4, 2026

Trial period

New accounts start with a free trial period. No card details are required for the trial, and nothing is charged automatically when the trial ends.

Cancelling your subscription

• You can cancel your subscription with one click on the Plan and billing page of the dashboard; no further correspondence is needed.
• Cancellation takes effect at the end of the paid period. You can continue to use the service until the end of the period, and your card will not be charged for the following month.
• If you change your mind before the period ends, you can resume the subscription from the same page.

Changing plans

• When you upgrade to a higher plan, the new plan starts immediately; only the price difference for the remaining days of the current period is charged to your saved card.
• A downgrade to a lower plan takes effect at the start of the next period.

Refunds

• Because the service is performed instantly in electronic form, fees for periods that have already started are, as a rule, not refunded.
• In cases such as a duplicate charge for the same period, an incorrect amount, or an outage caused by us lasting longer than 72 hours, the amount concerned is refunded to your card. Send your refund request to [email protected]; requests are resolved within 3 business days.
• Refunds are made to the card used for payment; the time it takes for the amount to appear in your account depends on your bank (usually 2–10 business days).

Deleting your account

You can delete your account from the Account page. We recommend cancelling your active subscription before deleting; when the account is deleted the subscription also ends and no refund is made for the remaining period.

Seller: FoxTekno Yazılım Ltd. Şti., Bursa. For details, see the Distance Sales Agreement.