Privacy Policy
Last Updated: April 13, 2026
FoxTekno ("we," "our," or "us") operates the FoxTekno AI Customer Support Platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, and password when you register for the Service.
- Social Media Account Data: When you connect your Instagram, Facebook, WhatsApp, or Telegram accounts, we access your public profile information, page details, and messaging data as authorized by you through the respective platform's permissions.
- Message Content: We process incoming and outgoing messages from connected social media channels to provide AI-powered automated responses. Messages are processed in real-time and stored securely for conversation history and service improvement.
- Usage Data: We collect information about how you interact with the Service, including message volumes, channel usage statistics, and feature usage patterns.
- Technical Data: IP address, browser type, device information, and access timestamps for security and analytics purposes.
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide AI-powered automated responses to messages received through your connected social media accounts.
- Account Management: To manage your account, process authentication, and maintain your subscription.
- Service Improvement: To analyze usage patterns and improve the quality and accuracy of our AI responses.
- Communication: To send you service-related notifications, updates, and support communications.
- Security: To detect, prevent, and address fraud, abuse, and security issues.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- AI Processing: Message content is sent to Google Gemini AI for generating automated responses. Google's AI services process this data according to their own privacy policies.
- Platform Integrations: We use Chatwoot (open-source) for message management and Evolution API for WhatsApp integration. These are self-hosted within our infrastructure.
- Legal Requirements: When required by law, subpoena, court order, or governmental regulation.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to affected users.
4. Data Retention
We retain your data as follows:
- Account Data: Retained for the duration of your active account. Deleted within 30 days of account closure.
- Message Data: Conversation histories are retained for up to 12 months for service continuity. You may request earlier deletion.
- Usage Logs: Aggregated usage statistics are retained for up to 24 months for analytics purposes.
5. Data Security
We implement industry-standard security measures to protect your data:
- All data transmitted via HTTPS/TLS encryption
- Database encryption at rest
- Access controls and authentication mechanisms (JWT-based)
- Regular security assessments and monitoring
- Infrastructure hosted on secure, managed servers
6. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data. You can also request data deletion through Facebook's app settings, which triggers our Data Deletion Callback.
- Portability: Request your data in a machine-readable format.
- Restriction: Request restriction of data processing.
- Objection: Object to data processing based on legitimate interests.
To exercise any of these rights, contact us at [email protected].
7. Third-Party Platforms
Our Service integrates with third-party platforms including Meta (Instagram, Facebook), WhatsApp, and Telegram. Your use of these platforms is governed by their respective privacy policies:
8. Cookies and Tracking
We use essential cookies for authentication (JWT session tokens). We do not use third-party tracking cookies or advertising trackers.
9. Children's Privacy
Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
10. International Data Transfers
Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us: